Here is how we go about getting your Designer Colour Wheel to you.
Your Order is shipped within 1-3 working days by Australia Post (often the same day). You should receive your order 3-10 business days after making your purchase.
Once the parcel has left Designer Colour Wheel HQ, you will be issued with a tracking number once the order is sent. If there are delays you will need to contact Australia Post. They will open an investigation if required and look to get your parcel to you.
We also deliver to parcel lockers and collection points.
We use registered post international through Australia Post for our international shipping. Postage time is within 1-3 working days.
International shipping costs are as follows:
Up to 500g $15
All international orders placed through the site are sent via registered post international. We require a physical address and a phone number for every international order.
We dispatch your order as quickly as we can, however please note that international shipping times may vary. You may be subject to import duties and taxes, which are levied once the package reaches your country and must be paid by you at the time of importation.
You are considered the importer by record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. Australia Post will not release shipments without a signature, so please be aware that you will need to either sign a door tag or sign for the package directly.
Any Other Questions?
Just get in touch with us via our Contact Us page!